Repairs & Service
"Engineered for longevity. Supported with care."
Built to Last.
Supported for Life.
Vellonex pieces are crafted from durable, high-grade materials designed to withstand daily wear and time. While we do not operate an in-house repair workshop, we stand behind every piece with a comprehensive warranty and dedicated support.
For manufacturing defects, we offer replacement or refund. For normal wear, resizing, stone replacement or accidental damage, our Concierge team provides professional guidance, trusted local jeweler recommendations, or coordination with specialist repair partners.
Warranty Coverage
All Vellonex jewelry includes a 1-year warranty against manufacturing defects. Proof of purchase required. Normal wear and accidental damage not covered.
Replacement Policy
Defective items may be replaced or refunded within warranty period. Contact Concierge for assessment. Shipping covered for approved claims.
Professional Guidance
For wear-related services or repairs, our team recommends trusted local jewelers or coordinates with specialist partners. Full transparency on costs provided.
Need Support?
Submit your inquiry for warranty claims, replacement requests, or professional repair guidance. Our Concierge team responds within 24–48 hours.
Contact Concierge